Monitoring + Remediation
24/7 Managed NOC Support Services
Our Network Operations Center (NOC) services provide specialized network management assistance to relieve internal IT staff of the heavy, tedious work associated with network monitoring. Our NOC engineers’ partner with your team to reduce false positive alerts, enhance the reliability and uptime of your network, and offer an extra layer of professional support. Through 24/7 monitoring and resolution of outages, you can concentrate on the important tasks of managing your business. We generate comprehensive reports tailored to fit your needs, giving you full visibility into the performance and security of your network and IT infrastructure.
Meet SLA's
First Alert Resolution
Average Patch Compliance & Health
Quarterly Backup Restore Testing
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Our NOC and SOC teams are fully staffed 24/7 proactively monitoring all your servers, endpoints and connected networking devices, to ensure that all systems are operating to avoid any potential disruption in serve. Don't wait until it's too late. Contact us NOW!
Leverage The Capabilities of Panoply’s 24/7 Managed NOC Services
Don’t let the daily and tedious infrastructure monitoring and remediation tasks keep your internal team away from focusing on the bigger projects or critical IT issues. You can’t stop providing critical network support, but you can pass it off to our NOC services. Our highly skilled techs take the routine network monitoring, support, and patching off your teams’ shoulders. Free up your internal team to focus on your critical IT business issues and use your internal talent to manage IT where they can be best utilized.
24/7/365 Technical Support & Remediation
IT infrastructure and network issues don’t adhere to a 9-5 work schedule. A hardware problem or software glitch can happen any day and any time. Our NOC team is there 24/7/365 to fix whatever issue pops up. Our around-the-clock monitoring and support extends your internal services to deliver peace of mind day or night.
Server, Network & Endpoint Monitoring
Network monitoring is a given and a necessity. So why waste your teams’ time on tedious tasks that prevent them from focusing on better managing your critical network? Handoff the behind-the-scenes IT work to our NOC. Our tech’s handle even the most complex IT issues, so you and your team can focus on long-term strategy and value-added projects.
Patch Testing & Deployment
Patching is time-consuming, mundane, and one of your internal techs’ least favorite jobs to perform. It’s also an essential part of keeping your servers and network devices up to date and secure. Pass off patching to our NOC. Our techs test, restrict, and deploy every patch to ensure the good ones are installed, and the bad ones get left behind.
Back Up & Disaster Recovery Management
Our NOC doesn’t stop at server, endpoint, and network management. We haven’t forgotten about how important your backups and data are to ensuring data continuity. With Panoply’s backup and DR solution, our NOC will manage the day-to-day backup and DR operations, from routine management to recovery processes when backups are needed the most.
How Can Panoply’s NOC Services Help To Enhance Your Internal IT?
We Close The Skills Gap and labor shortage
The IT skills gap and labor shortage isn’t a new problem to the IT world, and the problem isn’t going away any time soon. In fact, it’s getting worse. Panoply has a simple solution: fill these critical human capital gaps by leveraging our NOC services into your organization. Panoply provides access to a growing skillset needed to tackle everything from basic troubleshooting to complex IT issues that require specific set of skills.
Reduce Routine Support Tasks
With Panoply’s NOC taking care of day-to-day network operations, your in-house team can focus on high-priority business IT issues. Along with intelligent alerting, automation, highly skilled technicians and our advanced RMM tool, Panoply’s NOC can take as many as 90% of routine tickets off your team’s plate. Imagine what you and your internal team can do with all that freed up time.
Make Scaling Your Business Easy And Efficient
Building and maintaining an in-house NOC just isn’t feasible for many organizations. The upfront investment alone is too much for most organizations and internal IT departments to afford. By outsourcing to Panoply’s NOC, you get a fully staffed and trained team ready to work for you from day one. As your business grows and your services expand, our NOC will scale with your team to meet all of your internal IT departmental needs.
3 Service Plans To Meet Your Needs And Budget
Day or night, solving our clients network issues with urgency is our sole focus. We offer 3 options for NOC support that provides the perfect fit for your organizational needs. PLUS, our team has a special knack for customer service too!
Monitoring & P1 Resolution
◆ Hardware & software audits
◆ Screen Control access client
Ticket-based workflow
◆ Ticket escalation with steps to resolution
◆ Patch whitelisting service
◆ Multivendor A/V management
Monitoring & Maintenance
All the coverage of Guard, plus:
◆ Remote restart of services by NOC
◆ Full remote problem resolution by NOC
◆ Patch deployment by NOC
◆ Discounted project services
Complete Management
Guard + Protect + Care Services, plus:
◆ Proactive or on-demand server restart
◆ Global policy troubleshooting
◆ System performance analysis & troubleshooting
◆ MS Exchange health check & defragmentation
◆ MS Service Pack installation