Our Network Operations Center (NOC) services provide specialized network management assistance to relieve internal IT staff of the heavy, tedious work associated with network monitoring. Our NOC engineers’ partner with your team to reduce false positive alerts, enhance the reliability and uptime of your network, and offer an extra layer of professional support. Through 24/7 monitoring and resolution of outages, you can concentrate on the important tasks of managing your business. We generate comprehensive reports tailored to fit your needs, giving you full visibility into the performance and security of your network and IT infrastructure.
Our NOC and SOC teams are fully staffed 24/7 proactively monitoring all your servers, endpoints and connected networking devices, to ensure that all systems are operating to avoid any potential disruption in serve. Don't wait until it's too late. Contact us NOW!
Day or night, solving our clients network issues with urgency is our sole focus. We offer 3 options for NOC support that provides the perfect fit for your organizational needs. PLUS, our team has a special knack for customer service too!
◆ Hardware & software audits
◆ Screen Control access client
Ticket-based workflow
◆ Ticket escalation with steps to resolution
◆ Patch whitelisting service
◆ Multivendor A/V management
All the coverage of Guard, plus:
◆ Remote restart of services by NOC
◆ Full remote problem resolution by NOC
◆ Patch deployment by NOC
◆ Discounted project services
Guard + Protect + Care Services, plus:
◆ Proactive or on-demand server restart
◆ Global policy troubleshooting
◆ System performance analysis & troubleshooting
◆ MS Exchange health check & defragmentation
◆ MS Service Pack installation