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Network Operations Center (NOC)

Monitoring + P1 support

24/7, Fully Staffed NOC Support Services

Our Network Operations Center (NOC) services provide specialized network management assistance to relieve internal IT staff of the heavy, tedious work associated with network monitoring. Our NOC engineers’ partner with your team to reduce false positive alerts, enhance the reliability and uptime of your network, and offer an extra layer of professional support. Through 24/7 monitoring and resolution of outages, you can concentrate on the important tasks of managing your business. We generate comprehensive reports tailored to fit your needs, giving you full visibility into the performance and security of your network and IT infrastructure.

Meet P1 SLA's

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First Call Resolution

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Average Patch Compliance & Health

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Quarterly Backup Restore Testing

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Talk To Us Today

Our NOC and SOC teams are fully staffed 24/7 proactively monitoring all your servers, endpoints and connected networking devices, to ensure that all systems are operating to avoid any potential disruption in serve. Don't wait until it's too late. Contact us NOW!

3 Service Plans To Meet Your Needs And Budget

Day or night, solving our clients network issues with urgency is our sole focus. We offer 3 options for NOC support that provides the perfect fit for your organizational needs. PLUS, our team has a special knack for customer service too!

Guard

Monitoring & P1 Resolution

◆ Hardware & software audits
◆ Screen Control access client Ticket-based           workflow
◆ Ticket escalation with steps to resolution
◆ Patch whitelisting service
◆ Multivendor A/V management

Protect

Monitoring & Maintenance

All the coverage of Guard, plus:
◆ Remote restart of services by NOC
◆ Full remote problem resolution by NOC
◆ Patch deployment by NOC
◆ Discounted project services

Shield

Complete Management

Guard + Protect + Care Services, plus:
◆ Proactive or on-demand server restart
◆ Global policy troubleshooting
◆ System performance analysis &                                 troubleshooting
◆ MS Exchange health check & defragmentation
◆ MS Service Pack installation