Call-Answer Helpdesk Support Tailored To Your Needs
We understand that when your team needs IT support immediately, they don't want to wait in long queues or struggle through a difficult call process. That's why our Helpdesk, a "Call-Answer" service, ensures users are connected directly to a highly skilled, Tier 1 to Tier 3 engineer. This allows users to quickly get back to work and easily resolve their business-critical issues usually on the first call. Our Helpdesk team is available 24/7, so you never have to worry about any IT issue being left unresolved.
Our Managed Support services provide comprehensive solutions that will help your organization to scale quickly by managing your IT infrastructure and endpoint related issues you may encounter, swiftly and efficiently. Our goal is to ensure that our clients remain secure, compliant and operational so you can focus on managing your business and not your IT infrastructure. With our NOC, SOC and Helpdesk services, we will ensure that a operationally efficient and secure network becomes your reality!
Our Support Team Is A Step Above With Over 24 Distinct Certifications
No need to take our word for just how awesome our support desk is, take a look at our teams CSAT scores. Rest assured you are in great hands and your teams satisfaction is our mission!
Average Call Answer Time
Net CSAT Score
CSAT Response Rate
First Call Resolution
Talk To Us Today
Contact us today for more information about our managed services and how we can help your business be secure, compliant, and operationally efficient.
Phone Support
70% of CALLS ANSWERED
in under 1 minute
Chat Support
70% of CHAT SUPPORT
engaged in under 1 minute
Email & PSA Support
70% of EMAILS and PSA tickets are answered in 12 hours or less
Helpdesk Support Plans For Windows & Mac
We offer 3 levels of Helpdesk Support that will keep your team smiling with better than 70% First-Call resolution. We will help your employees stay productive by offering 24/7/365 support, local time zone business hours M-F, or we can cover you after-hours and weekends only. We offer plans that will meet your organizational needs and budget.
Option 1
24/7 Helpdesk Support
24x7 USA based Call-Answer support. Round the clock coverage, including holidays. 70% of Phone or Chat session answered in under 1 minute.
Option 2
Business Hours Only
8 AM-6:00 PM M-F Call-Answer Support provided by our USA based support desk by phone, chat or email.
Option 3
Nights & Weekends Only
After-hours & weekend Call-Answer and support provided by USA based support desk with overflow going to overseas office.
We Solve The Help Desk Support, Endpoint Security, And Security Monitoring Complexities With Simplicity
Being able to provide a highly responsive support desk, with a cutting-edge endpoint cyber security and monitoring plan has proved to be a very challenging task for IT. With Panoply’s USA-based, Call-Answer Help Desk, SentinelOne endpoint security, and our 24/7/365 SOC monitoring and remediation solution, you can rest assured that your staff will be operational and safe from attack 24/7/365.
Call-Answer Support
70% of phone and chat support answered in under 1 minute
SentinelOne EDR | MDR
Advanced technology to proactively detect, analyze and remediate threats
24/7 SOC
Round the clock cyber security monitoring and remediation
CSAT
4.5 out of 5
Help Desk Areas of Coverage
- Microsoft and Apple desktop operating systems
- Microsoft Office and documented third-party applications
- Microsoft, Google Workspace, and Mac Mail email clients
- Thin Client and Virtual Desktop Infrastructure (VDI) with RMM agent installed
- AWS Workspaces with RMM agent installed
- Hardware and network troubleshooting
- Printer installation and support
- Desktop performance problems
- Virus and malware infections
- Restoration of files and folders when Panoply backup solutions are enabled
01
- Specifics outlined in scope
Help Desk End Client Services
- Email or application crashed or not functioning properly
- Printing issues
- Database Connectivity issues
- ODBC connectivity issues with approved documentation
- File and folder access incidents
- Isolate and troubleshoot general hardware failures
- Computer performance incidents
- Scanning and removal of viruses/malware from individual workstation
- Install new applications when licensed
- OS Upgrades for workstations.
- Firmware updates for hardware.
- Isolate local network problems
- Specifics outlined in scope